At Rillani, we believe in creating leather goods that are built to last. Every piece is carefully inspected before delivery to ensure exceptional craftsmanship, quality, and durability.
Our Warranty Commitment
Rillani offers a 6-month warranty from the date of purchase against manufacturing defects. Our warranty reflects our confidence in the craftsmanship and quality of our premium leather products.
Warranty Covers
Our warranty covers issues related to:
- Manufacturing defects
- Faulty stitching
- Defective hardware, zippers, or fittings
- Structural issues caused by production faults
Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear from regular use
- Scratches, marks, or changes in leather texture
- Natural leather aging and patina
- Damage caused by water, moisture, or improper storage
- Damage caused by misuse, accidents, or external factors
- Products repaired or modified by unauthorized services
Leather Care & Natural Characteristics
Leather is a natural material that develops character over time. Variations in texture, grain, and color are natural qualities of genuine leather and are not considered defects.
Proper care will help your Rillani piece maintain its beauty and performance for years.
How To Claim Warranty
To request warranty assistance, please contact our customer care team with:
- Order number
- Description of the issue
- Clear images or videos showing the concern
Email: Rillaniglobal@gmail.com
Our team will review your request and provide guidance on the next steps.
At Rillani, we stand behind our craftsmanship and are committed to ensuring every customer enjoys a timeless leather piece.