At Rillani, every piece is handcrafted with care, precision, and a commitment to lasting quality. We stand behind the craftsmanship of our leather products and offer a warranty to ensure your confidence in every purchase.
Our Craftsmanship Promise
Each Rillani product undergoes careful inspection before reaching you. Our warranty covers manufacturing defects related to craftsmanship, including:
- Stitching defects
- Faulty hardware or fittings
- Manufacturing issues affecting the product’s functionality
Warranty Period
All Rillani leather products are covered by a 12-month warranty from the date of delivery.
What Is Covered
If your product experiences a genuine manufacturing defect during the warranty period, Rillani will repair or replace the affected part at no additional cost.
What Is Not Covered
The warranty does not cover:
- Natural marks, grain variations, or color changes in genuine leather
- Scratches, stains, or damage caused by improper use
- Normal wear and tear over time
- Damage caused by water, chemicals, or extreme conditions
- Damage caused by third-party repairs or modifications
Leather Care
Genuine leather develops character with time. Natural variations in texture, tone, and markings are unique qualities of authentic leather and should be appreciated as part of its individuality.
To maintain your Rillani piece:
- Keep it away from excessive moisture
- Store it in the provided dust bag when not in use
- Avoid exposure to harsh chemicals and direct heat
- Use proper leather care products when needed
Warranty Claim Process
To request a warranty assessment, please contact our customer support team with:
- Your order number
- Clear images or videos showing the issue
- A brief description of the concern
Our team will review your request and guide you through the next steps.
At Rillani, we believe luxury is not only about creating exceptional products, it is about standing behind them for years to come.